/* Idiova Academy 10.50 • atendimento de 4 etapas; herda o design original */
.consumer-steps{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;margin:17px 0}
.consumer-steps div{border:1px solid #c9dfd6;background:#f4faf7;padding:11px;border-radius:10px;min-width:0;font-size:13px;color:#205b4c}
.consumer-steps b{display:block;color:#12674f;font-size:14px;margin-bottom:3px}
.consumer-guide{background:#f0f8f4;border-left:4px solid #c5a06b;padding:15px 17px;border-radius:9px;line-height:1.65}
.consumer-char-count{font-variant-numeric:tabular-nums;color:#527668;font-size:12px;text-align:right;font-weight:500}
.consumer-form input[type=file],.consumer-thread-form input[type=file]{width:100%;padding:10px;border:1px dashed #a1c4b3;border-radius:8px;font:inherit;font-size:13px;background:white;color:#24473c}
.consumer-history-card{background:#fafdff;border:1px solid #cdded7;border-radius:12px;padding:14px 15px;margin:12px 0;overflow-wrap:anywhere}
.consumer-history-card>summary,.consumer-conversation>summary{cursor:pointer;font-weight:750;color:#115b49;line-height:1.5;list-style-position:inside}
.consumer-history-card>small{display:block;margin:5px 0 0}
.consumer-thread-panel{margin-top:12px;display:grid;gap:12px}
.consumer-thread-progress{display:block;border-radius:9px;background:#e8f3ef;color:#125e49;padding:10px 13px;font-size:13px;font-weight:850;overflow-wrap:anywhere}
.consumer-thread-notice{font-size:13px;line-height:1.55;border-left:3px solid #cba366;padding:9px 12px;background:#fbf8f0;margin:0}
.consumer-timeline{display:grid;gap:10px}
.consumer-timeline-message{padding:13px 15px;border:1px solid #d3e1da;background:#fff;border-radius:12px;overflow-wrap:anywhere}
.consumer-timeline-message.from-director{background:#eff8f2;border-color:#accbbc}
.consumer-timeline-message strong{display:block;font-size:14px;color:#154e3e}
.consumer-timeline-message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0 0;line-height:1.65}
.consumer-timeline-message .consumer-meta{display:block;margin:2px 0}
.consumer-thread-form{display:grid;gap:13px;background:#f4faf7;border:1px solid #cfe4d8;border-radius:11px;padding:17px}
.consumer-thread-form label{display:grid;gap:6px;font-weight:700;font-size:14px;color:#164337}
.consumer-thread-form textarea{width:100%;box-sizing:border-box;padding:13px 14px;border:1px solid #96b6a9;border-radius:9px;min-height:140px;resize:vertical;line-height:1.6;font:inherit;font-size:14px;color:#143a30;background:#fff}
.consumer-thread-form textarea:focus-visible,.consumer-history-card:focus-within{outline:2px solid #c49b63;outline-offset:2px}
.consumer-images{display:flex;gap:10px;flex-wrap:wrap;margin:10px 0 0}
.consumer-image-link{display:grid;gap:3px;max-width:156px;color:#1c5c4b;font-size:12px;text-decoration:none;overflow-wrap:anywhere}
.consumer-image{width:146px;height:110px;object-fit:contain;background:#f7fbf9;border:1px solid #cbded3;border-radius:9px;display:block}
.consumer-file-error{font-size:12px;color:#9c351e}
.consumer-conversation{margin-top:13px;padding:12px;border:1px solid #c9e0d3;border-radius:11px;background:#fbfdfb}
.consumer-report-editor{margin-top:15px}
@media(max-width:640px){.consumer-steps{grid-template-columns:repeat(2,minmax(0,1fr))}.consumer-thread-form{padding:12px}.consumer-history-card{padding:11px}}
@media(max-width:350px){.consumer-steps{grid-template-columns:1fr}}